Privacy policy

At iPawPlay, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us or interact with our website.

1. Information We Collect

When you place an order, create an account, or contact us, we may collect the following information:

  • Contact details: name, address, phone number, and email address
  • Payment information: credit or debit card details, processed securely by Shopify or our payment partners
  • Order history and preferences
  • Device and usage information: IP address, browser type, and interactions with our website

2. How We Use Your Information

  • To process and deliver your orders
  • To provide customer support
  • To improve our products, services, and website
  • To send updates, promotions, and special offers (you can opt out anytime)
  • To show you relevant and personalised ads through trusted partners such as Google and social media platforms (with your consent where required)
  • To prevent fraud and keep our store secure
  • To comply with legal requirements

3. Sharing of Information

We only share your information with:

  • Shopify (our e-commerce platform) and payment providers, to process payments securely
  • Delivery partners, to ship your orders
  • Marketing and advertising partners (such as Google and social media platforms), to deliver personalised ads and promotions in compliance with applicable laws and with your consent where required
  • Service providers, to help improve your shopping experience
  • Authorities, if required by law

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly
  • Analyse usage and improve performance
  • Show personalised ads through platforms such as Google Ads, Facebook, and others

You can manage your cookie preferences through your browser settings, and you may opt out of personalised advertising at any time.

5. Security of Your Information

Our website uses SSL encryption to protect your information. Payments are processed securely by trusted providers such as Shopify, Stripe, or PayPal. While no system is 100% secure, we take all reasonable steps to safeguard your data.

6. Your Rights

You have the right to:

  • Access and request a copy of your personal information
  • Request correction or deletion of your data
  • Opt out of marketing and personalised advertising
  • Restrict or object to certain processing

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing requests.

7. Children’s Data

Our services are not intended for children. We do not knowingly collect information from minors. If you believe we have done so, please contact us and we will delete the information.

8. International Transfers

Your information may be processed outside your country of residence. For transfers from the EEA or UK, we rely on recognized legal safeguards.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the revised date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: contact@ipawplay.com
Address: 6/354 Bay Street, Brighton-Le-Sands, Sydney NSW 2216, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)

Note: This Privacy Policy applies to all services offered by iPawPlay and is subject to compliance with applicable laws.