Privacy policy

At iPawPlay, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from ipawplay.com.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal Identifiers: Name, shipping address, billing address, phone number, and email address.
  • Order Information: Details of products purchased and transaction history.
  • Technical Data: IP address, browser type, device information, and website interaction data (collected via cookies).
  • Payment Data: Payment details are processed securely through our encrypted payment gateways (Shopify Payments, etc.). We do not store full credit card numbers.

2. How We Use Your Information

We use the information collected to:

  • Process, fulfil, and ship your orders.
  • Provide efficient customer support and respond to enquiries.
  • Improve our website performance and user experience.
  • Send order updates and, with your consent, promotional marketing.
  • Prevent fraudulent transactions and ensure website security.
  • Comply with applicable tax and legal obligations.

3. Sharing Your Information

We only share your information with trusted third parties to help us provide our services:

  • Shopify: Our e-commerce platform provider.
  • Payment Processors: To securely handle transactions.
  • Shipping Partners: To deliver your products to the correct address.
  • Marketing/Analytics Tools: To understand customer behaviour (only with consent).

Note: We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies to improve your browsing experience, remember your cart items, and analyse traffic. You can choose to disable cookies through your browser settings, though some website features may be affected.

5. Data Security

All transactions are processed through secure, SSL-encrypted gateways. We follow industry standards to protect your personal data during transmission and once received.

6. Your Rights

Depending on your location, you have the right to access, correct, or delete the personal information we hold about you. You may also opt-out of marketing emails at any time by clicking "unsubscribe".

7. Contact Information

If you have questions about your privacy or wish to exercise your rights, please contact us:

Email: contact@ipawplay.com