Shipping policy

At iPawPlay, your satisfaction is our priority. We understand that receiving your order promptly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy explains how we handle the delivery of your orders, from processing to your doorstep. We proudly offer free shipping on all orders across our service regions, with no minimum purchase required.

1. Regions We Serve

1.1 Domestic Deliveries

We deliver to all regions in Australia, including metro, regional, and remote areas.

1.2 International Deliveries

We also ship to select international countries. International orders may take longer due to customs processing, shipping distances, and other factors. Please note: duties, taxes, or import fees may apply and are the responsibility of the customer.

2. Order Processing Times

  • Orders are processed within 1–3 business days (Monday to Friday).
  • Orders placed before 5:00 PM (local time) are usually processed the same day.
  • Processing begins once payment is confirmed.

3. Shipping Times and Methods

Domestic orders within Australia are typically delivered within 8 to 14 business days. International orders may take longer depending on destination, customs processing, and shipping distances. We select carriers based on speed and reliability to ensure your order arrives safely.

4. Delivery Locations

  • Residential and business addresses
  • Parcel lockers
  • PO Boxes (only for small items)

5. Shipping Costs

We offer free standard shipping on all orders, with no minimum spend required.

6. Order Tracking

6.1 Tracking Information

You will receive tracking details by email once your order ships. Tracking will also be available in your account.

6.2 Tracking Activation

Tracking activates within 24–48 hours. In remote areas, it may take up to 4 business days.

6.3 Tracking Updates

If tracking shows no updates for over 3 business days, please contact us so we can investigate.

7. Address Changes & Accuracy

7.1 Address Accuracy

Please ensure all delivery information is correct, including apartment/unit numbers or delivery notes.

7.2 Address Changes

If you need to update your address, contact us immediately before the order is dispatched.

7.3 Incorrect Addresses

Orders returned due to incorrect addresses may incur reshipping or restocking fees.

8. Special Circumstances

8.1 Weather Events & Natural Disasters

Extreme weather may cause delays. We’ll inform you of any disruption.

8.2 Peak Periods

Processing and delivery may be slower during holiday periods. We recommend ordering early.

8.3 Bulky or Specialized Equipment

Large or specialized items may require signature on delivery or special handling. We’ll contact you if necessary.

9. Contact Us

Email: contact@ipawplay.com
Phone: +61 415 718 287
Address: 6/354 Bay Street, Brighton-Le-Sands, Sydney NSW 2216, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Local Time)

When contacting us, please include:

  • Your order number
  • Tracking number (if available)
  • Clear description of your inquiry

Our Commitment: At iPawPlay, we’re committed to delivering an excellent customer experience. If something goes wrong with your delivery, please let us know — we’re here to help.