Shipping policy

Shipping & Delivery Policy

At iPawPlay, we understand that receiving your order promptly is just as important as the quality of our products. This policy outlines how we handle shipping, from order processing to delivery.

1. Order Processing Times

  • Orders are processed within 1–3 business days (Monday to Friday).
  • Orders placed before 2:00 PM AEST are typically processed within 2 business days.
  • Processing begins once payment has been confirmed and inventory has been verified.

2. Shipping Rates & Estimates

We offer free standard shipping on eligible orders. Delivery times vary depending on the destination country.

Australia

  • Transit Time: 8–14 business days
  • Estimated Delivery: 9–17 business days

United States

  • Transit Time: 10–15 business days
  • Estimated Delivery: 11–18 business days

Other Countries

  • Shipping times vary depending on the destination and will be displayed at checkout where available.

3. Order Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information. Tracking is typically updated within 24–48 hours after dispatch. If your tracking has not updated for 5 or more business days, please contact our support team.

4. Address Requirements

Please ensure your shipping address is complete and accurate. iPawPlay is not responsible for orders delivered to an incorrect address provided by the customer.

We do not ship to PO Boxes or parcel lockers. Please provide a valid residential or business address at checkout to avoid delays or cancellations.

Address changes must be requested immediately after placing your order.

5. Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country's customs authorities. These charges are not included in the product price or shipping cost.

6. Lost or Damaged Packages

If your package is confirmed lost by the carrier, we will either send a replacement at no additional cost or issue a full refund.

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item(s) so we can assist you promptly.

Contact Information

For any shipping-related questions, please contact our support team:

  • Email: contact@ipawplay.com